14 A She should balance needs of organization and employees
The first option is correct because in order to create a shared culture then she has to balance the need of the organization and all the employees. Focusing on any sole need will not give the shared culture.
15 D. INFP
As per MBTU,INFP are those personality which is searching the ways to make the things better, they look for good on the worst conditions, Sp this suits the best.
16 B. Deals with emotional intelligence development
Affective events theory is a psychological model which deals to explain the relation between emotions and feelings in the organization. It does not deal in emotional intelligence development.
17 D. emotional labor
Script is needed for emotional labors for an example the airhostess, radio jockey, hotel servant etc. These jobs have to manage their emotions.
I will feel glad to answer your rest questions if asked separately. As per Chegg terms we can solve max 4 in one go.