PJM440 Discussion Forum
Please reply to the below post in at least 300 words and APA cited references.
- Chapters 17 & 18 in Quality Management for Organizational Excellence: Introduction to Total Quality
- Snee, R. D., & Hoerl, R. W. (2018). The future of quality. The Journal of Quality and Participation, 40(4), 11-17.
- Slides 188-226 in the PowerPoint supplement to Quality Management for Organizational Excellence: Introduction to Total Quality
- Bazrkar, A., Iranzadeh, S., & Feghhi Farahmand, N. (2017). Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma. Cogent Business & Management, 4(1), 1-16.
- Singh, J., Singh, H., Pandher, R. P. S. (2017). Role of DMAIC approach in manufacturing unit: A case study. IUP Journal of Operations Management, 16(4), 52-67.
American Society for Quality (ASQ). (2018a). What is quality function deployment (QFD)? Retrieved from http://asq.org/learn-about-quality/qfd-quality-fun…
American Society for Quality (ASQ). (2018b). Seven new management and planning tools. Retrieved from http://asq.org/learn-about-quality/new-management-…
Goetsch, D. L., & Davis, S. D. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Pearson Education, Inc.
Tague, N. (2004). The quality toolbox (2nd ed.). Milwaukee, WI: ASQ Quality Press.
Module 5: Discussion Forum
A manufacturer produces bolts for commercial use, and tests the quality of production by choosing a sample of 5 bolts every 2 hours from production. Because of variation, not all bolts have the same length. Shown below are 8 samples. Use the information below to construct an x bar chart, and R chart, and determine if the process is capable and in control.
- Sample 1: 8.01, 7.99, 7.99. 8.00, 7.98
- Sample 2: 8.03, 7.96, 8.01, 8.02, 7.97
- Sample 3: 7.96, 7.97, 7.96, 7.99, 8.01
- Sample 4: 8.00, 8.01, 7.97, 8.01, 7.99
- Sample 5: 8.02, 8.03, 7.99, 8.01, 8.02
- Sample 6: 8.02, 8.01, 7.97, 8.00, 8.01
- Sample 7: 8.03, 8.04, 8.03, 8.00, 7.99
- Sample 8: 7.96, 7.99, 8.02, 8.01, 7.98
Prepare your charts using any tool you wish, i.e., PowerPoint, MS Word, Excel, or free tools such as Apache OpenOffice and portable and installable versions of LibreOffice. Save your document as a pdf file for uploading to your discussion area. Answer the following questions:
- Is the process capable and in control?
- Why do we need both an x bar and R chart?
- When a process is in control, is it producing acceptable levels of quality?
Tip: Include at least one current (published in the most recent 5 years), scholarly, peer-reviewed reference in supporting your answer. The required reference can be found in the CSU Global Library by conducting an advanced search specific to scholarly references. Reply to at least two peer discussion posts to this weekly discussion prompt. Replies must be substantial and constructive in nature. Answering any questions posed by your instructor or classmates is also expected.