Assessment 3- Case Study Analysis -Part 2
Overview
Complete Part 2 of an in-depth analysis of the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC.†Your 6–8-page analysis will focus on how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process.
Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.
In today’s dynamic health care environment, leaders are expected to assume a greater change agent role and will be required to use their positional power and expertise to lead their organizations forward in uncertain waters. An in-depth understanding of organizational structures, power dynamics, resistance to change, and other factors is vital to becoming a master change agent.
This assessment provides an opportunity for you to examine the key factors in an organization that influence the development of an appropriate change strategy and implementation plan.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
- Competency 1: Analytical Thinking: Develop complex plans or analyses.
- Evaluate an organization’s use of structures and systems to deal with environmental uncertainty and complexity.
- Explain how various departments and stakeholders are affected by a proposed change.
- Competency 3: Innovative Thinking: Apply “tried and true” concepts or trends.
- Describe the types of power at play within the organization and its potential effects.
- Outline potential actions designed to prevent or mitigate conflict and resistance to change.
- Competency 4: Process Management and Organizational Design: Benchmark good processes and practices.
- Assess the effects of communications on change implementation.
- Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
- Write clearly and concisely, using correct grammar and mechanics.
- Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
Templates
Use this template for your case study analysis.
Required Resources
The following resource is required to complete the assessment.
- Ingols, C. & Brem, L. (2016). Case study 5 Ellen Zane—Leading change at Tufts/NEMC [PDF]. In Cawsey, T. F., Deszca, G., & Ingols, C. Organizational change: An action-oriented toolkit (3rd ed.), (pp. 448–479).
Resources
Suggested Resources
The resources provided here are optional. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The MHA-FP5040 Health Administration Change Leadership Library Guide can help direct your research, and the Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.
Organizational Change
The following resources may be of use to you in examining how the organization navigated the changes made to improve its stability, the impact of those changes, and the use of communication practices throughout the change management process.
- Canyon, D. V. (2014). Corporate mindset, denial and resistance to change in health leaders. Leadership in Health Services, 27(2), 126–134.
- Edwards, N., & Saltman, R. B. (2017). Re-thinking barriers to organizational change in public hospitals. Israel Journal of Health Policy Research, 6, 1–11.
- Provides a comprehensive framework that can aid health care policymakers and managers in overcoming barriers to change. The authors identify the institutional characteristics of public hospitals that present challenges for decision makers.
- Rosenberg, A., & Keller, M. (2016). Making sense of organizational structure change: A practice-based approach. Baltic Journal of Management, 11(4), 452–472.
- Examines how employees in public organizations understand structural change and how certain factors shape those changes.
- Steinke, C., Dastmalchian, A., Blyton, P., & Hasselback, P. (2013). Organizational change strategies within healthcare. Healthcare Management Forum, 26(3), 127–135.
- Explores how organizations can improve their ability to change in response to rapidly changing circumstances.
- Challenges at Tufts/NEMC | Transcript.
- Timeline of Events at Tufts/NEMC | Transcript.
- Rating the Organization’s Readiness to Change | Transcript.
- Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage. Available from the bookstore.
- Chapter 5, “Navigating Change Through Formal Structures and Systems,†pages 143–179.
- Chapter 6, “Navigating Organizational Politics and Culture,†pages 182–211.
- Chapter 7, “Managing Recipients of Change and Influencing Internal Stakeholders,†pages 215–252.
- Chapter 8, “Becoming a Master Change Agent,†pages 256–294.
Writing Resources
You are encouraged to explore the following writing resources. You can use them to improve your writing skills and as source materials for seeking answers to specific questions.
Additional Resources for Further Exploration
- Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage. Available from the bookstore.
- Chapter 5, “Navigating Change Through Formal Structures and Systems,†pages 143–179.
- Chapter 6, “Navigating Organizational Politics and Culture,†pages 182–211.
- Chapter 7, “Managing Recipients of Change and Influencing Internal Stakeholders,†pages 215–252.
- Chapter 8, “Becoming a Master Change Agent,†pages 256–294.
Assessment Instructions
Note: This assessment extends the case study analysis you began in the previous assessment and must be completed prior to the next assessment. Therefore, complete the assessments in this course in the order in which they are presented.
Preparation
Review the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC,†linked in the resources.
Note: Remember that you can submit all—or a portion of—your draft analysis to Smarthinking for feedback, before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.
Requirements
Analyze how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process.
Document Format and Length
Format your analysis using APA style.
- Use the APA Style Paper Template, linked in the Required Resources. An APA Style Paper Tutorial is also provided (linked in the Suggested Resources) to help you in writing and formatting your analysis. Be sure to include:
- Your analysis should be 6–8 pages in length, not including the title page and references page.
Supporting Evidence
Cite 3–5 sources of credible, scholarly, or professional evidence to support your analysis.
Case Study Analysis
Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your analysis addresses each point, at a minimum. You may also want to read the Case Study Analysis—Part 2 Scoring Guide to better understand how each criterion will be assessed. Be sure to note the requirements in the Distinguished column.
- Evaluate the organization’s use of structures and systems to deal with environmental uncertainty and complexity.
- What uncertainties and degree of complexity did the organization face?
- How successful were particular structures and systems at countering those challenges?
- What evidence supports your conclusions?
- Describe the types of power at play within the organization and its potential effects.
- Consider the source of power and the role of power and influence in the organization.
- Explain how the various departments and stakeholders were affected by the proposed change.
- Outline potential actions designed to prevent or mitigate identified conflicts and resistance to change.
- How will these actions help mitigate conflict or promote acceptance of change?
- Which actions are likely to be more effective? Why?
- Assess the effects of communications on change implementation.
- Consider communication best practices.
- Was Ellen Zane’s communication strategy effective?
- Write clearly and concisely, using correct grammar and mechanics.
- Express your main points and conclusions coherently.
- Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation.
- Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
- How or why does particular evidence support your main points, claims, or conclusions?
- Is your supporting evidence clear and explicit?
- Will your audience see the connection?
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