Description
Read Problem-solving application case, page 628-630 of the text, Zappos CEO Asks Employees to Commit to Teal or Leave. and answer the three Discussion Questions that follow the reading. In your submission please use headings that correspond to the questions.
Directions:
Answer these Discussion Questions:
Define the problem: Remember that the problem is the gap between the desired and the current state. State the problem as the gap and be sure to consider all 3 levels and if one is a more important focus on it for parts 2 & 3.
Identify the causes of the problem: Use the procedure in step #2 to determine the cause and explain why?
Sample Solution
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