Which of the following statements concerning responding to difficult people is not true

A) The best way to cope with difficult people is to give in to them.
B) Some people’s difficult behavior follows predictable and identifiable patters,
C) What is difficult behavior for one person may not be difficult for another
D) Difficult people behave the way they do because it achieves results for them.
44) This is the most common third-party intervention, and negotiators surrender control over the process while maintaining control over outcomes.
A) arbitration
B) mediation
C) process consultation
D) med-arb
45) Which of the following options represents a formal third-party intervention method
A) arbitration
B) All of these are formal third-party intervention methods.
C) mediation
D) nrocess consultation

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