In one of your information-gathering lunches with Informational Systems staff, you encounter an issue that you have seen while working with other organizations: communication.
One individual complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company’s team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings but doesn’t like texts from his manager over the weekend. And, an individual from customer service appreciates video conferencing with her team but doesn’t relish the 9 p.m. meeting times to accommodate employees based internationally.
For formal communication between senior management and employees, email is the best tool. This ensures recording of the information plus gives a formal platform. For team interaction, the best platform is text messages and the private meetings. The text messages helps for quick communication, helps build interpersonal relationships and rapport. It is a convenient method. Also, for sharing of important updates to all the team, a quick private meeting would help. Between departments, email is the best strategy, owing to the formal platform it is, plus also for the record of important communication. Across geographical site, email and the video conferencing would be the best for communication. Video conferencing would be the best to develop rapport and to give a feel of engaged communication.
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